Returns and Exchanges

It's a bummer that you don't love what you bought, but we're happy to offer you options to make sure you're satisfied. If there is an issue with the order, please reach out to us within 7 days to request for a replaceement. If you see any manufacturing defects in the piece, photograph this and share with us at care@inezjewels.com. 
Cost of the courier (including the original packaging) will be borne by you. Cost of shipping the new piece to you will be borne by us. We do not offer returns or exchanges for reasons other than manufacturing defects.

We thrive to make your experience smooth as butter, promise. But in case you fall under any of the above, you may mail us or call our customer care at +91 8000371773 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.

If you still have any queries regarding our product/delivery/service, do not hesitate to contact us. We promise we will find a solution.